FAQ
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FAQ

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Process        Product        Artwork creation and printing        Sampling        Production and Shipping

 


Process

 

1. How can I get a quote?

Please reach out to us through email or telephone.

To ensure the quote accuracy, could you please provide below info:

  • Your product type
  • Measurement in cm or inch
  • Paper stock/material you would like to use
  • Quantity
  • Finishing
  • Product photos (if applicable)
  • Other details

We will get back to you within 1 business day.

 

2. How do you process my order?

  • Basically the process as follows:
  • Quotation
  • Sampling
  • Sample confirmation for mass production
  • Deposit prepaid
  • Mass production
  • Balance paid before shipment
  • Client receive goods

For more information, please feel free to contact us.

 

3. Do you charge for plates and dies? Are there any hidden costs?

No. There are no hidden fees of any kind. What you see is what you pay.

 


Product

 

1. What can we do?

We can do box, book and bag.

 

2. Do you check my artwork for technical issues like alignments and image resolution?

Yes. We inspect all artworks to make sure they are perfect for printing. If we find a problem, we either fix it, or get in touch with you for further instruction. But we are not responsible for misspelling and wrong content.

 

3. Can you offer box structural and design service?

Yes. Please refer to service page.

 

4. Can I print on both sides of the box?

Yes. We are able to print on the outside (1-side) and the inside of boxes (2-side).

 

5. What is your minimum order quantity (MOQ)?

Rigid box 500pcs, Corrugated box 500pcs, Notebook 500pcs, Paper bag 1000pcs

 


Artwork creation and printing

 

1. Why do I need to convert my color mode to CMYK?

CMYK printing is the standard in the industry. In order to minimize the color difference, we strongly recommend you to change your color mode from RGB to CMYK.

 

2. Can you print Pantone color?

Yes we can do Pantone printing.

 

3. Can I print on both sides of the box?

Yes. We are able to print on the outside (1-side) and the inside of boxes (2-side).

 

4. What is Finishing?

In printing, Finishing refers to value-added operations that are performed after the ink has been applied to the paper. We offer finishing services include:

Foil stampling(gold/silver), UV-Coating, Embossing/Debossing, Laminating, Die-cutting.

Additional fees apply.

 


Sampling

 

1. Do you offer free sample?

Free white sample available while stock lasts. Courier fee for white sample will be charged. You can order custom digital sample as well.

 


Production and Shipping

 

1. How do you confirm my mass production quality?

We will send your sample for confirmation beforehand. After receiving your sample confirmation, we will record the sample spec and photoshoot the sample before mass production.

 

2. How can I reduce the shipping cost?

  • Minimize packing measurement. Foldable rigid box or foldable card stock box is a good choice for reducing packing measurement.
  • Go with sea transportation.

 

3. What is the Project timeline standard?

Sampling in 3 business days, mass production in 15 business days, transportation time varies. Please contact us for more details.